explain how your industry’s approach to customer service differs from the approach of another industry?
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Customer service
Accordingly, it may vary by product, service, industry and individual customer. ... customer service should be included as part of an overall approach to ... Another example of automated customer service is by touch-tone phone, which usually ... Read More » |
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Production-Line Approach to Service - HBR
Service (whether customer service or the services of service industries) is ... People assume, and rightly so, that these differences largely explain why ... It refers generally to deeds one individual performs personally for another. ... to spur performance, modern industry uses training programs and motivation sessions. |
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What is Good Customer Service? - Salesforce Blog
Unless your company has a stranglehold on your industry or was a first-mover ... not just their expectations, but the industry's, are the businesses that rise to the top. ... want -- you know, the customer is always right approach - no matter ... be transferred only to re-explain your problem over again (and again),... |
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Value Innovation: The Strategic Logic of High Growth - HBR
The difference in approach was not a matter of managers choosing one analytical tool or planning model over another. ... assumptions, strategic focus, customers, assets and capabilities, and product and service offerings. ... And Bert Claeys challenged the industry's conventional wisdom about the importance of prime, ... |
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How Strategy Shapes Structure - HBR
Instead of letting the environment define your strategy, craft a strategy that ... an industry's competitive environment.2 The blue ocean strategy framework can help ... Even in a not-so-attractive industry, the structuralist approach can work well if a ... propositions: one for the customer and another for the customer'scusto... |
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Customers and their expectations - Business Case Studies
Customers are people who buy products and services from other people (usually companies of one sort or another). ... The supermarket industry provides a good example of the way in which different ... Terms of Service - Case study sitemap - Shop - Business Case Studies blog - Find us on Facebook - Follow us on Twitter |
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Strategic Analysis Model
The business strategy is compared against the industry's key success factors and ... Increased rivalry often leads to price or service competition that can reduce the ... they are seldom shut down, but are often sold to another industry participant. ... or services with alternative approaches to satisfying the customer's needs. |